Widerrufsrecht

We provide a 15-day return window. You may submit a return request within 15 days after you receive your items.

Return Eligibility

To be approved for return:

• Products must remain in original condition, unused, with tags intact and in original packaging.
• You need to provide clear photos of all items you wish to return, together with the SKU label on the packaging box for us to verify the return condition.

How to Start a Return

You can initiate a return request via:

• Email: goo-ki1@outlook.com
• Login to your account to initiate your return request

We will reply to you using the email address on your order. Once your return request is approved, we will send you the return address and shipping instructions. Items returned without prior approval will not be accepted.

Fees & Timeline Rules

1. Shipping cost is not covered by us if the return is not caused by product quality issues.
2. A 10% restocking fee will be applied to each order for returns.
3. After we approve your return, you must share your return tracking number within 7 days.
   • If your returned package arrives without a tracking number submitted in advance, an extra 5% penalty fee will be deducted from your refund.
   • If we do not receive your tracking number within 7 days, your return request will be automatically closed and considered abandoned.

Refund Processing

Our warehouse will inspect the returned items within 3–5 business days after receipt. Refund will be processed right after inspection.

Important Note

We cannot accept return requests submitted after the 15-day return period expires.

For any questions about returns, please email us at goo-ki1@outlook.com.

Product Quality Issue Standards

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance sale items or gift cards. All individual pulls in sample order are non-returnable because they are shipped from Chinese factory.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Alternatively, you can contact us via email (goo-ki1@outlook.com) to apply for an exchange: simply inform us of the specific product you wish to return and exchange for, and our team will directly update your original order to process both the return of the current item and the fulfillment of your desired replacement, streamlining the entire exchange procedure for your convenience.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.